Your privacy matters to us. This policy explains what personal data we collect when you use this website or do business with us, why we collect it, and the choices you have.
01Who We Are
Sigma Process Controls (“Sigma”, “we”, “us”) is an industrial equipment supplier based in Coimbatore, Tamil Nadu, with an office in Navi Mumbai, Maharashtra. We are the data fiduciary for personal data collected through this website and our business dealings with you.
02Information We Collect
We collect only what we need to respond to you and to supply and support equipment:
Contact details you submit through forms, email, phone or WhatsApp: name, phone number, email address, company name and location.
Enquiry details: equipment requirements, application data, site information and documents you choose to share.
Order and billing details: GST number, billing and delivery addresses, and payment references. We do not store card or banking credentials on this website.
Technical data: IP address, browser type, device, pages viewed and referring page, collected through cookies and similar technologies.
03How We Use Your Information
We use personal data to:
Respond to enquiries and prepare quotations.
Process orders, deliveries, invoices, warranty claims and AMC services.
Provide technical support, troubleshooting and after-sales follow-up.
Send service reminders and, where you have agreed, product updates. You can opt out at any time.
Maintain the security of the website, prevent misuse and improve its content.
Meet legal, tax and accounting obligations.
04Legal Basis
We process personal data with your consent (for example, when you submit a form), to perform a contract or take pre-contract steps at your request, and for legitimate business and legal-compliance purposes permitted under Indian law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
05Cookies and Analytics
This website uses cookies to function properly and to understand how visitors use it. You can block or delete cookies in your browser settings; some features may not work as intended without them. We may use analytics tools to produce aggregated usage statistics.
06Sharing of Information
We do not sell your personal data. We share it only where necessary with:
Manufacturers and brand principals, to obtain quotations, process warranty claims and arrange supply.
Logistics and transport partners, to deliver your order.
Service providers such as website hosting, email, messaging and accounting providers, who act on our instructions.
Authorities, where required by law or to protect our legal rights.
07WhatsApp and Messaging
If you contact us on WhatsApp, your messages are processed by WhatsApp under its own terms and privacy policy. Please do not send sensitive personal information over messaging apps.
08Data Retention
We keep personal data only as long as needed for the purposes above, including to meet warranty, tax, audit and legal obligations. Enquiry records that do not lead to an order are deleted or anonymised after a reasonable period.
09Data Security
We use reasonable technical and organisational safeguards to protect personal data against loss, misuse and unauthorised access. No online transmission is completely secure, so we cannot guarantee absolute security.
10Your Rights
Subject to applicable law, you may:
Request access to the personal data we hold about you.
Ask us to correct or update inaccurate or incomplete data.
Ask us to erase your data where it is no longer needed.
Withdraw consent you have given, with effect for the future.
Nominate another person to exercise your rights in the event of death or incapacity.
Raise a grievance about how your data is handled.
11Children
This website is intended for business users. We do not knowingly collect personal data from children under 18. If you believe a child has provided data to us, please contact us and we will delete it.
12Third-Party Websites
Links to third-party sites, including manufacturers and Google, are provided for convenience. Their privacy practices are their own, and we encourage you to review their policies.
13Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page with its revised date. Continued use of the website after an update means you accept the changes.
14Contact and Grievances
To exercise your rights or raise a privacy concern, write to
sales@sigmaprocesscontrols.com with the subject line “Privacy Request”, or call +91 94870 69937. We aim to respond within thirty (30) days.
